Bold360 brings the best of AI chatbots and human support together so your customers and employees get what they need the first time, every time. Deliver exceptional experiences and solve problems faster with Bold360. Unlock your CX potential 0:37

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With Bold360, Genesys will accelerate its vision for Experience as a Service, reimagining how empathy can inextricably link marketing, sales and service experiences for customers. Experience as a Service makes it possible for companies to listen, understand and predict customer behavior before they act to deliver more effective and empathetic customer experiences. 2021-04-15 · SAN FRANCISCO, March 16, 2021 /PRNewswire/ -- Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered By uniting Bold360’s capabilities with the Genesys’s AI and data platform, Genesys said it will be able to help companies deliver the “next frontier of digital customer experience” across 2021-03-16 · With Bold360, Genesys will accelerate its vision for Experience as a Service, reimagining how empathy can inextricably link marketing, sales and service experiences for customers. Experience as a Service makes it possible for companies to listen, understand and predict customer behavior before they act to deliver more effective and empathetic customer experiences. Few companies deliver great service because of the disjointed and overly costly tech ecosystem.

Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital Bold360 is Genesys’ second-largest acquisition in its history. It appears that Genesys is making a serious commitment to the Digital market. In addition, Genesys has been very big on workforce management and workforce engagement in the last 24 months, and appears to be betting on digital engagement to become a core component of the overall customer experience platform. Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service (SM) vision. Bold360 vs. Genesys Cloud.

Bold360 vs. Genesys Cloud. See how Bold360 and Genesys Cloud stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security.

2021-03-16 · With Bold360, Genesys will accelerate its vision for Experience as a Service, reimagining how empathy can inextricably link marketing, sales and service experiences for customers. Experience as a Service makes it possible for companies to listen, understand and predict customer behavior before they act to deliver more effective and empathetic customer experiences.

Genesys has announced its intent to acquire Bold360, a leader in AI powered digital customer engagement.. The global leader in cloud customer experience and contact centre solutions’ proposed acquisition of Bold360 from LogMeIn will advance Genesys ‘ Experience as a Service vision.

Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service (SM) vision.

Bold360 is a live chat engagement and AI tool currently owned by SaaS company LogMeIn. By uniting Bold360’s capabilities with the Genesys’s AI and data platform, Genesys said it will be able to Bold360 brings the best of AI chatbots and human support together so your customers and employees get what they need the first time, every time. Deliver exceptional experiences and solve problems faster with Bold360. Unlock your CX potential 0:37 Genesys ®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement.

Genesys believes that digital engagement could be the company’s third billion-dollar business, with Genesys Engage being the first and Genesys Cloud well on its way to being the second, he said.
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The contact center solutions and cloud customer experiences business Genesys announced its intent to purchase Bold360 from LogMeIn. 2021-02-03 · Genesys, the Genesys logo Genesys Announces Intent to Acquire Bold360 from LogMeIn Genesys Report Reveals Pandemic Driving People to Seek Explore. More news releases in similar topics. Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement.

With Bold360, Genesys will accelerate its vision for Experience as a Service, reimagining how empathy can inextricably link marketing, sales and service experiences for customers. The proposed transaction is expected to close the first half of calendar 2021. Fried, Frank, Harris, Shriver and Jacobson LLP is serving as legal advisor to Genesys. Bold360, Boston, Massachusetts.
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Bold360 is a live chat engagement and AI tool currently owned by SaaS company LogMeIn. By uniting Bold360’s capabilities with the Genesys’s AI and data platform, Genesys said it will be able to

2021-03-16 · Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service 2021-03-16 · The call center provider is hoping Bold360, which sells AI-based tools catered to customer service agents, will help in its quest to provide more digital products to clients.